Policies

Order Processing Time

The time we need to prepare an order for shipping varies. Generally we can ship lights within 2 weeks while tables usually require 4 to 6 weeks. We do our best to build and ship orders as promptly as possible as we understand that you are excited to receive your new piece(s) and we look forward to hearing your reaction.


Shipping Costs

Loewen Design Studios is proud to offer free shipping to most destinations in Canada and the US. We reserve the right to review this on an order by order basis and discuss the situation with customers if necessary. For other destinations, please contact us for a shipping quote. We have several partners we work with and will be happy to provide the most economical rate we can find to provide for the safe delivery of your Loewen Design Studios order.


Returns

We love it when customers notify us that they've safely received their purchase! Sending us an email or leaving positive feedback puts our minds at ease. If you have any concerns and don't feel you can leave positive feedback, please notify us before leaving neutral or negative feedback and we'll do our best to make the situation right!

Due to the custom nature of our products we only accept returns for items that arrive damaged or defective. Should that occur, please contact us within 7 days of delivery and ship the items back within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you are unhappy with your purchase from Loewen Design Studios, please contact us and we will do our best to work with you to find a mutually acceptable solution.


Natural Wood Products

We love to work with hardwoods like walnut and maple. Being a natural product, each piece is as unique as the tree it came from. As a result, no pieces are alike.


Privacy Policy

This privacy notice discloses the privacy practices for Loewen Design Studios (www.loewendesignstudios.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  1. See what data we have about you, if any.
  2. Change/correct any data we have about you.
  3. Have us delete any data we have about you.
  4. Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at sales@loewendesignstudios.com.


Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.


Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


Sharing

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.


Surveys and Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


Terms Of Use

Last Updated: August 23, 2018

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the https://www.loewendesignstudios.com website operated by Loewen Design Studios ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, email and/or phone number, and payment details. For details on how we use this information, please refer to our Privacy Policy.


Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Links To Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Loewen Design Studios.

Loewen Design Studios has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Loewen Design Studios shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.


Contact Us

If you have any questions about these Terms, please contact us by email: sales@loewendesignstudios.com