Refund policy
We love it when customers notify us that they've safely received their purchase! Sending us an email or leaving positive feedback puts our minds at ease. If you have any concerns and don't feel you can leave positive feedback, please notify us before leaving neutral or negative feedback and we'll do our best to make the situation right!
Due to the custom nature of our products we only accept returns for items that arrive damaged or defective. Should that occur, please contact us within 7 days of delivery and ship the items back within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you are unhappy with your purchase from Loewen Design Studios, please contact us and we will do our best to work with you to find a mutually acceptable solution.
Due to the custom nature of our products we only accept returns for items that arrive damaged or defective. Should that occur, please contact us within 7 days of delivery and ship the items back within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you are unhappy with your purchase from Loewen Design Studios, please contact us and we will do our best to work with you to find a mutually acceptable solution.